Updated 21st October, 2020.
Thank you for making a booking with us or coming to stay. We look forward to providing you with an enjoyable experience. By booking or staying with us, you are consenting to our use of your personal information as disclosed in this statement. This statement has been made available to you prior to your stay to enable you to give informed consent.
We are a member of Accomms Least Wanted (ALW), on on-line, searchable data-base with servers based in Australia, that provides a platform for registered accommodation providers to upload data about rogue guests and to search potential or booked guests by name to see if they have a rogue guest listing on the database within the last 3 years. It is a requirement of our membership with ALW that we fully disclose to you the personal information we will collect from you and how we may use that information on the ALW platform.
By ‘rogue guest’ we mean a guest that has caused damage to the accommodation property, caused excessive cleaning requirements, been violent, exhibited behavior that required the police to become involved or otherwise treated the property, guests or owners in a manner unacceptable to industry standards
The ALW database also sends alerts to local registered accommodation providers if a rogue guest has stayed in their area and access is made available to the police for law enforcement and tracking purposes.
Why do we use the ALW platform?
We use the ALW platform as a risk management tool. If we can reduce the number of rogue guests staying with us, we can offer a better experience to our great guests and keep our overheads lower.
We have obligations with ALW to be honest and fair when using the ALW platform and we take these obligations seriously.
What do you consent to?
By booking or staying at our accommodation, you agree to the collection by us of your personal information and the personal information of any guests staying with you. By making the booking you are telling us you have the consent of your guest for us to collect and use their personal information as well. You should provide a copy of this statement to any person you are booking on behalf of. This includes the collection of a scanned copy of acceptable identification.
How do we use the information available on the AWL database?
If you make a booking with us or show up at our accommodation seeking a booking, we will search your name, and potentially the names of any persons staying with you, in the database. If your name shows up as a banned guest recommendation, we may refuse your stay (and will refund any money you have paid to us) or we may impose additional requirements on your stay (for example, a higher than normal security bond).
What information can we upload to the ALW database?
If you cause damage to our property, excessive cleaning or are otherwise violent, abusive or problematic (for example if we need to call the police for any reason), we will upload your information into the ALW to alert other accommodation providers about your conduct. The information we will upload includes your full name, any other name you have used, the names of any persons travelling with you, an image of the identification you produced at check-in and its relevant department number (for example, your driver’s license and number), security footage or other recorded footage which identifies you (if any), your car registration number and state of registration and further information around your stay. We will also hold this information in our own records together with any supporting evidence we have.
If you are listed as a rogue guest, what is the consequence to you?
Your details will be entered into the ALW database and any other registered accommodation providers who are members of ALW and search your details will likely either refuse you accommodation or will impose restrictions on your stay. Your information will remain in the ALW database for 3 years from the date you were last uploaded to the platform. You can contact ALW directly if you have questions about their platform or your listing.
Their email address is firstname.lastname@example.org